Position: Virtual Assistant x4
Type: Part-time, On-call
Location: Remote
Languages Required: Fluent English (written and spoken)
Job Summary:
We are seeking a reliable and adaptable VA’s with fluency in English to provide support during peak hours, emergencies, or urgent tasks. This role involves being available on short notice to address customer inquiries, perform administrative duties, troubleshoot technical issues, or support team operations across different time zones.
Responsibilities:
– Respond promptly to calls, emails, and chat requests during on-call hours
– Provide customer support and handle inquiries or complaints in a professional and timely manner
– Assist with administrative tasks such as data entry, scheduling, document management, and report preparation
– Troubleshoot basic technical issues and escalate complex problems to the appropriate department
– Coordinate with internal teams to ensure urgent tasks are completed efficiently
– Maintain clear communication channels and update the team on task status
– Adhere to company policies and standards for quality and customer service
– Be flexible to handle different types of assignments based on immediate needs
Working Hours:
– On-call shifts, including evenings, weekends, and holidays, depending on the needs of the business
– Working on a back to back pattern e.g M/T/Sat/Sunday 6am-1:30pm
and Wed/Thu/Friday 1:30pm -9pm
– Working out of our office in Waterfalls Harare. Laptop, Internet and Backup Power for work guaranteed
$300/month
– Flexibility to respond within a specified time frame during on-call hours
Skills and Qualifications:
Language Skills:
– Fluent in English (both written and spoken)
– Excellent verbal communication skills with a clear, professional phone manner
– Strong written communication skills, including email and chat
Technical Skills:
– Comfortable with using online communication tools such as email, chat platforms, and video conferencing
– Familiarity with basic troubleshooting for technical issues (software, applications, etc.)
– Experience using office software (Microsoft Office, Google Workspace)
– Ability to quickly learn and adapt to new software and tools
Interpersonal Skills:
– Strong problem-solving and critical thinking skills
– Ability to handle high-pressure situations calmly and efficiently
– Strong customer service focus and ability to empathize with clients
– Attention to detail and ability to prioritize urgent tasks
Work Ethic:
– Highly reliable, with the ability to be responsive on short notice
– Self-motivated and able to work independently with minimal supervision
– Excellent time management skills, with the ability to handle multiple tasks simultaneously
– Strong organizational skills and attention to detail
Preferred Qualifications (but not required):
– Previous experience in a customer service, technical support, or administrative role
– Experience working in a remote, on-call environment
– Social Work or allied health professional qualification
How to Apply:
Please submit your resume, a brief cover letter, and any relevant references or certifications to international@tlb247healthcare.co.uk
This role would suit someone who is adaptable, can handle a dynamic work environment, and is able to effectively communicate in English under various conditions.